Frequently asked questions

How does ordering work?

Search by keyword, paste a product link, or send a photo. Pick colour and size, check the tier price, add to cart, and pay 70% advance by bKash with your TrxID. Our China team buys the product, QC-checks it, and ships it to Dhaka. You pay the remaining 30% + shipping on delivery. Every step is shown in Orders.

How do I pay?

70% advance by bKash when you order, using the TrxID. The remaining 30%, plus shipping, is paid on delivery in Dhaka. The price you see on a product page is the product price only — shipping is charged separately, on the real weight measured in Dhaka.

How long does delivery take?

By Air: 7–14 days. By Sea: 25–35 days. Air shipments leave twice a week. Customs is handled by us — you do not need to do anything for it.

How is the shipping cost worked out?

Shipping is charged per kg, by category: Category A (general goods) ৳790/kg, Category B (sensitive goods) ৳1170/kg, and Category C specials priced per item type — for example garments ৳830/kg and sealed dry food ৳1800/kg. The minimum chargeable weight is 500 g per parcel, rounded up in 0.5 kg steps. The parcel is weighed in Dhaka after arrival, and that real weight is what you pay for. You choose Air (৳790/kg, 7–14 days) or Sea (৳490/kg, 25–35 days) at checkout. Orders over ৳2,000 ship free from China — the per-kg charge is free; only the last-mile courier charge is separate. The full table is on the Shipping Rates page.

How do I get order updates?

Go to Orders and open your order — every stage is shown there, from payment confirmation to buying in China, QC, shipping, arrival in Dhaka, and delivery. Your invoice and packing slip also carry a link to the same order page.

What if something goes wrong with my order?

Tell us on chat or from the Orders page as soon as you see it. If the supplier is out of stock, or the price changed before we buy, we tell you before spending more than your advance — and in that case your advance is refunded. If a parcel arrives damaged, wrong or lost, tell us within 7 days of delivery with photo proof: free replacement first, or a full refund of your advance if replacement is impossible — resolved within 7–14 days. The full process is on the Returns page.